Privacy Policy

Welcome to The Lockboxx ("we," "us," or "our"). We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit inthelockboxx.com and use our services.

1. What We Collect

We may collect the following categories of personal information:

• Email address — when you sign up for our newsletter, create an account, or make a purchase.
• Name — provided during account registration or checkout.
• Payment information — processed securely via Stripe; we do not store your card details directly.
• Instagram handle — optionally provided for community features.
• Discord ID — when you connect your Discord account to unlock community roles.
• Usage data — pages visited, video watch history, browser type, and IP address collected automatically.

2. How We Use Your Information

We use the information we collect to:

• Process purchases and manage your orders.
• Create and manage your account and membership.
• Send email communications, including order confirmations, subscription updates, and VIP newsletters (you may opt out at any time).
• Assign and sync Discord roles based on your subscription tier.
• Improve our website, services, and content through analytics.
• Prevent fraud and protect the security of our platform.

3. Third-Party Services

We share information with trusted third-party providers who help us operate our business. Each provider has their own privacy policy governing how they handle your data:

We do not sell your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar tracking technologies to operate our website and understand how visitors use it. These include:

• Essential cookies — required for authentication, sessions, and checkout.
• Analytics cookies — used by PostHog to track page views and user behavior (only if you consent).

You can manage your cookie preferences via the banner shown on your first visit or by adjusting your browser settings. Declining analytics cookies will not affect your ability to use the site.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your data within 30 days, unless we are required to retain it for legal or financial compliance purposes (e.g., tax records related to purchases).

6. Your Rights

Depending on your location, you may have the following rights:

• Access — Request a copy of the personal data we hold about you.
• Correction — Ask us to correct inaccurate data.
• Deletion — Request deletion of your account and personal data.
• Opt-out — Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.
• Analytics opt-out — Decline analytics cookies via our cookie consent banner.

To exercise any of these rights, email us at inthelockboxx@gmail.com.

7. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• The right to know what personal information we collect and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information. (We do not sell personal information.)
• The right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, contact us at inthelockboxx@gmail.com. We will respond within 45 days.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: